Meet Team CLEANO®

CLEANO® Co-Founder, Lyle Smith

LYLE SMITH, AKA 'CLEANO MAN' (Co-founder)

Email: lyle.smith@cleano.net

Retired after 20 years of service with the Los Angeles Sheriff Department, Lyle Smith knows all about hazardous materials and their effects.

As one of the original three Hazardous Materials Investigators in California, Lyle can share with you firsthand how chemicals and their toxicity can affect you and the environment.

But it actually hit closer to home. Lyle suffered from chemically induced dermatitis on his hands and calves for years. He finally discovered he had developed an allergic response to a form of formaldehyde found in many cleaning products, including popular green ones.

Since developing and using CLEANO® exclusively in his home and on the worksite (Lyle's second career is a building and concrete inspector), his dermatitis has vanished. You can find Lyle on YouTube as the CLEANO® Man where he shares the power of VOC free cleaning with the world. Read Lyle's full story here



STEVE LACH, AKA 'THE PILOT' (Co-founder)

Email: steve.lach@cleano.net

Back in the day, Steve got his start as a lineman at Del Monte Aviation in Monterey, California. While at Del Monte, he fueled and serviced all types of aircraft, from a simple Cessna 150 all the way to Air Force Two.

He even met Art Scholl and serviced his P-51 Mustang while working at Del Monte.

Next up for Steve was a stint in Hawaii. While there he founded and operated the Hawaiian Island Spice Company for eleven years. It was while living the dream in Hawaii that he met Lyle.

He returned to the mainland to raise his family and he's started a couple more businesses since then. One was a microbrewery, near Yosemite, that he co-owned with Lyle. 

One day, after cleaning the brewery equipment, he started to wonder if there was an opportunity for a GREEN industrial cleaner that was effective. The green cleaners he had used up to that point were either not as green as he'd like, or not powerful enough and a waste of time and money. He wanted a tough cleaner that could be used in clean rooms, in factories, and on the aircraft he used to clean as a lineman.

He called up his brother (below) who had a Masters in biology and background in biochemistry R&D, and the rest is CLEANO® history.

Dave Lach, Biochemist Behind CLEANO

DAVE LACH, AKA 'THE BIOCHEMIST' (Honorary Member)

The brother of co-founder Steve, Dave Lach was brought in for his expertise in bio-chemistry.

Dave has a Masters in Biology and has specialized in biochemistry R&D for nearly thirty years. He continues to work in private industry as a research and lead scientist for a highly-respected chemical manufacturing company. Dave introduced Lyle & Steve to the CLEANO® formulators.

After several formulations and lots of trial and error, Team CLEANO® finally got the formula they were looking for! CLEANO®'s unique proprietary blend cleans like a boss - emulsifying organic materials swiftly without any volatile organic compounds in the mix. While Dave still works in private industry, he has an honorary spot at the Team CLEANO® table and history.

(And besides, who doesn't love a crazy green scientist?)

SUE LACH (Steve's Wife & General Manager)

Email: sue.lach@cleano.net

Sue Lach jokes that her duty is keeping Lyle and Steve in line.

But as general manager, she really keeps CLEANO Inc in line and focused. While Steve and Lyle come up and execute the big ideas, she's at the helm making sure all the small shipments are being sent out, managing her husband's inbox, and keeping all the financial stuff in order.

She's the heart of Team CLEANO® and ensures nothing slips through the cracks and all the boxes are checked. And when Steve's hungry, she makes sure he's fed and ready to go. 

LISA BURGER (Digital Strategist and Business Systems)

Email: lisa@lisaburger.com

Lisa Burger is a digital strategist who works with passionate brands with big ideas and bigger hearts, who aren't afraid to show a little personality online. She creates memorable and unique web packages, allowing these interesting brands to attract and build authentic relationships with their customers online.

Additionally, she helps smart brands get setup with better business systems, allowing them to scale and stay sane.

Ironically, Lisa had met Sue Lach over ten year ago when she lived on the ranch where Sue keeps her horses. When Sue heard Lisa speak on the local radio program about business technology, she gave her a call and the rest is history. Learn more about Lisa and her services over at lisaburger.com.

AND...WE'RE SOCIAL.

Join Team CLEANO® online at the following social media watering holes for exclusive coupons, 
cleaning tips, Q & As, and photos of rad equipment we know you'll drool over.

  

SHIPPING POLICY

Team CLEANO knows you're waiting, like a B-52 bomber, to try our revolutionary product on your special project or worksite. We process and fulfill all orders as quickly as possible, and want you to understand our general shipping timeline and policy.

Here's what we can promise:

NEED A QUICKER TURNAROUND TIME? Call Team CLEANO at (855) 962-7562 before ordering. If we have the inventory in stock we can often accommodate your request.

Other important shipping notes:

* Orders are shipped to the delivery address noted in the customer order. 
* We do not guarantee delivery or shipment dates.
* We attempt to fulfill all orders using the option selected during checkout, but reserve the right to make modifications due to unexpected carrier issues or limitations.
* Items of differing size and weight may ship independently, by different methods, even if ordered together.

SHIPPING METHODS

Online orders are shipped via either United States Postal Service (USPS) and FedEx.

If you need us to fulfill your order using UPS, please call. 

We ship internationally and to all fifty states, Guam, Puerto Rico, and the Virgin Islands. If our online store is unable to calculate shipping, please order by phone by calling (855) 962-7562.

Prefer to use your own company's UPS or FedEx account? If you're in the United States & your order's weight is 8.5 lbs or heavier, you may select this option during online checkout. We'll contact you to work out the details.

Freight Orders

There may be an additional shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. Call Team CLEANO at (855) 962-7562 to request these or any other features.

International Orders

We proudly ship our product internationally. International shipments can sometimes take anywhere from 2 to 4 weeks after being fulfilled to arrive at their destination.

With regards to international orders, you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. If a package is returned or rejected for any reason, you will have to pay for re-shipment postage.

Damaged and/or Lost Orders

Is your order MIA? (Or worse, KIA?) 

Then please use our contact form to reach out to us.

Officially, we cannot be held responsible for lost or stolen packages that have delivery confirmation. But we'll contact the carrier on your behalf and do everything in our power to make things right.

If your shipment arrives damaged, email us within 5 business days with photographic evidence. Be aware, we may require you to file a claim with the carrier for damaged and/or lost shipments.

But our team will get your replacement order on it's way to you ASAP.

RETURN POLICY

You can cancel items and/or orders that haven't entered the shipping process by calling (855) 962-7562. Otherwise, all orders are final.

If you are not satisfied with CLEANO for any reason, please contact us within 30 days of receipt. 

We pride ourselves in customer service and a refund may be arranged, excluding freight charges and outbound shipping charges, once we understand your situation and challenges.

Limitations of Liability

In no event shall CLEANO Inc. or any of its subsidiaries, sales representatives, contractors, or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

CLEANO Inc. makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. Prices and quotes are subject to change without notice.

CLEANO Inc. cannot guarantee that our products will remove every type of stain on any given surface. The fact of the matter is some stains may become permanent due to what the stain is derived from, the surface or fabric type which contains the stain, and the length of time the stain has been present.

Prices and quotes are subject to change without notice. We are not responsible for typographical errors.