Frequently Asked Questions

Customer Service FAQs

Do you have any proof CLEANO® works?

Sure do. CLEANO®'s been featured in the March/April 2014 issue of American Handgunner, in Vertical Magazine Online, and also in Rotor & Wing magazine.

Plus our YouTube channel has multiple videos of co-founder Lyle (aka "CLEANO® Man") using the product in different conditions. There's even videos of Sheriff and other helicopter operators giving it a whirl post flight.

And last but not least, we share testimonials from our fans here.

What countries do you ship to?

We've already shipped our ground-breaking green formulation to the following countries: Canada, Australia, New Zealand, England, and South America.

If you're an international customer outside of those countries and you're interested in CLEANO®, we're eager to hear from you. Use our Contact Form to introduce yourself, and a sales representative from Team CLEANO®will be in touch within two business days. (But often someone will respond that same business day.)

This stuff is amazing. Where can I leave a testimonial? 

Team CLEANO® definitely wants to hear your CLEANO® story!

Tell us a little about yourself and what got cleaned up over on our Contact Form. We're always eager to hear about the cool ways you use CLEANO® around your work and home, and the tough 'toys' you keep clean with our green non-hazardous product.

P.S. - We might even include your testimonial over on our (not so secret) Official CLEANO® Testimonial section.

Why is such a little bottle so expensive?

All of the CLEANO® products that we sell, except for our Ready-Made cases, are EXTREMELY concentrated.

Depending on the nature of your job, you'll cut the CLEANO® concentrate 3:1 (the degreaser ratio), 7:1 (for general cleaning or stainless), or you'll use just a half an ounce (1/2 oz.) in a gallon of distilled water for window cleaning.

When you do the math, you'll likely find Cleano's actually an incredible value for your specific cleaning application. Instead of charging you shipping and handling for a heavy container that's effectively water, we ship you an extremely concentrated formulation of CLEANO®.

This means a 'little' bottle quickly becomes a lot of CLEANO® once it's diluted with distilled water.

Suck at math? No worries. 

We also sell cases of twelve "ready-made" CLEANO® DegreaserCLEANO® Tub and Tile, and CLEANO® Window Cleaner in 24 ounce bottles that are pre-mixed with the perfect ratio of water.

But if you're willing to do a little work, then the best bang for your buck is with our concentrated formula. Review our lineup and shop online for CLEANO® by clicking here.

Green Cleaning FAQs

What are VOCs and why should I care?

VOCs stand for volatile organic compound. They include human-made and naturally occurring chemicals which evaporate at room temperatures. They're often found in household and industrial cleaning products.

When VOCs evaporate from solid or liquid form into gas form, they enter our atmosphere. They can linger in the air, and yes, we do inhale them.

We're not into scare tactics. The truth is that not all VOCs are harmful. 

But some man-made VOCs, especially when used indoors, have been linked to respiratory, allergic, and/or immune effects in both infants and children. Some are suspected or known to cause cancer in humans. Some cause smog or pollution. Read more about VOCs here.

The good news is CLEANO® is completely and 100% VOC free.

So you don't have to waste your sweet time researching what's in our formula and if it's safe or not. We made it easy for you: There's simply no VOCs in CLEANO®.

We're also a Green America Certified Business, but let's get one thing straight right now. Don't mistake green for wimpy or weak. CLEANO®'s formula destroys dirt and grungy grime on some of the manliest things known to Earth, including fighter jets, weapons, and construction worksites.

What's an emulsifier?

An emulsifier helps a mixture stay mixed.

CLEANO® emulsifies oils and organic materials. This means that dirt, oil, blood, and/or other organic materials that are exposed to CLEANO® will, with enough time to soak and with a strong enough concentration, be weakened, break off and become encapsulated by CLEANO®

It's literally the science behind our easy instructions to "just spray and wipe."

Using CLEANO® FAQs

What ratio of CLEANO® to water should I use for cleaning <fill in the blank>?

AIRCRAFT CANOPY AND GLASS can be cleaned with half oz of concentrate in one gallon of purified water.

AIRCRAFT DEGREASING Requires three parts of purified water to one part CLEANO® concentrate (3:1 formulation). 

AIRCRAFT WASH is made with seven parts purified water to one part CLEANO® concentrate (7:1 formulation).

CONCRETE Use three parts of purified water to every one part CLEANO® concentrate (3:1 formulation). 

GUN CLEANING with CLEANO® is easily accomplished by stripping the weapon and soaking in a 3:1 dilution for a few minutes up to overnight, depending how dirty it is. For best results, blow off any excess with an air compressor when you're done. Be sure to re-oil your weapon after cleaning.

LAUNDRY For regular loads, add 4 oz of a pre-diluted 3:1 CLEANO® solution while the washer is filling. (Note: CLEANO® isn't officially recommended for use in High Efficiency (HE) washers, but that doesn't stop co-founder Lyle from using it in his HE washer. Use at your own risk.) 

For spot cleaning or for heavily soiled items, mix a 16:1 formulation and soak, then agitate with brush and rinse. Overnight soaking works well for larger stains.

STAINLESS STEEL Use 7:1 formulation.

(Coming soon) We also have a nifty PDF that you can download that contains all this information.

I'm horrible at math. How do I measure 3:1, 7:1, and the window washing dilution?

The ratios we suggest are our suggestions for what works when cleaning certain materials. You don't have to be perfectly exact for CLEANO® to do it's job effectively.

The following cheats will get you close to the ideal dilutions:

  • FOR 3:1: Add approx. 2.5 oz. of CLEANO® for each cup of water.
  • FOR 7:1: Add approx. 1 oz. of CLEANO® for each cup of water.
  • FOR WINDOWS: Use 1/2 oz of CLEANO® per gallon of water.
Also read our co-founder Lyle's Smith CLEANO® story. In it, he describes the simple steps he takes to create both the 3:1 degreaser and 7:1 all-purpose formulations for use at his work and home.

    Is CLEANO® safe for use on aircraft?

    Sure is. We're even Boeing D6-17487 Certified.

    This means it's safe to use CLEANO® on aircraft craze, crack, or etch on acrylic surfaces, on aircraft windows and canopies, and CLEANO® won't mess up the paint or primer on your bird. 

    Do I need to use distilled water or will any water do?

    Yes, you should use distilled water when diluting CLEANO®. If that's not an option, then your best bet is to use purified water obtained directly from a reverse osmosis system.

    I'm getting ready to clean my guns. Is CLEANO® all I need for the job?

    CLEANO®'s some tough stuff. It'll emulsify all oil and organics products.

    So it's very important to re-oil all parts of your weapon after cleaning with CLEANO®. More straight-shooter information on using CLEANO® to clean your weapons is coming soon.

    Other Questions

    Do you sell CLEANO® wholesale?

    We're looking to expand our company to new markets both internationally and domestically. If you're interested in becoming part of Team CLEANO® as a wholesaler or distributor, please Contact Us for more details.

     

    SHIPPING POLICY

    Team CLEANO knows you're waiting, like a B-52 bomber, to try our revolutionary product on your special project or worksite. We process and fulfill all orders as quickly as possible, and want you to understand our general shipping timeline and policy.

    Here's what we can promise:

    NEED A QUICKER TURNAROUND TIME? Call Team CLEANO at (855) 962-7562 before ordering. If we have the inventory in stock we can often accommodate your request.

    Other important shipping notes:

    * Orders are shipped to the delivery address noted in the customer order. 
    * We do not guarantee delivery or shipment dates.
    * We attempt to fulfill all orders using the option selected during checkout, but reserve the right to make modifications due to unexpected carrier issues or limitations.
    * Items of differing size and weight may ship independently, by different methods, even if ordered together.

    SHIPPING METHODS

    Online orders are shipped via either United States Postal Service (USPS) and FedEx.

    If you need us to fulfill your order using UPS, please call. 

    We ship internationally and to all fifty states, Guam, Puerto Rico, and the Virgin Islands. If our online store is unable to calculate shipping, please order by phone by calling (855) 962-7562.

    Prefer to use your own company's UPS or FedEx account? If you're in the United States & your order's weight is 8.5 lbs or heavier, you may select this option during online checkout. We'll contact you to work out the details.

    Freight Orders

    There may be an additional shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. Call Team CLEANO at (855) 962-7562 to request these or any other features.

    International Orders

    We proudly ship our product internationally. International shipments can sometimes take anywhere from 2 to 4 weeks after being fulfilled to arrive at their destination.

    With regards to international orders, you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. If a package is returned or rejected for any reason, you will have to pay for re-shipment postage.

    Damaged and/or Lost Orders

    Is your order MIA? (Or worse, KIA?) 

    Then please use our contact form to reach out to us.

    Officially, we cannot be held responsible for lost or stolen packages that have delivery confirmation. But we'll contact the carrier on your behalf and do everything in our power to make things right.

    If your shipment arrives damaged, email us within 5 business days with photographic evidence. Be aware, we may require you to file a claim with the carrier for damaged and/or lost shipments.

    But our team will get your replacement order on it's way to you ASAP.

    RETURN POLICY

    You can cancel items and/or orders that haven't entered the shipping process by calling (855) 962-7562. Otherwise, all orders are final.

    If you are not satisfied with CLEANO for any reason, please contact us within 30 days of receipt. 

    We pride ourselves in customer service and a refund may be arranged, excluding freight charges and outbound shipping charges, once we understand your situation and challenges.

    Limitations of Liability

    In no event shall CLEANO Inc. or any of its subsidiaries, sales representatives, contractors, or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Warranty Limitations

    CLEANO Inc. makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. Prices and quotes are subject to change without notice.

    CLEANO Inc. cannot guarantee that our products will remove every type of stain on any given surface. The fact of the matter is some stains may become permanent due to what the stain is derived from, the surface or fabric type which contains the stain, and the length of time the stain has been present.

    Prices and quotes are subject to change without notice. We are not responsible for typographical errors.